Shipping Policy
Effective Date: July 28, 2026
Thank you for shopping with Grains of the Earth. We take pride in creating handmade jewelry and carefully preparing each order for shipment. This Shipping Policy explains how we process, ship, and deliver orders placed through www.grainsoftheearth.com (the “Site”).
By placing an order with Grains of the Earth, you agree to this Shipping Policy and our Terms & Conditions.
Shipping Locations
At this time, Grains of the Earth ships only within the United States.
We do not currently offer international shipping.
If international shipping becomes available in the future, this policy will be updated accordingly.
Order Processing
Most orders are processed within 3–5 business days after payment has been successfully received.
Business days are Monday through Friday and exclude weekends and U.S. federal holidays.
Because each piece of jewelry is handmade, processing times may occasionally be longer during periods of high order volume, holidays, or when fulfilling custom or personalized orders. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.
Shipping Carrier
Orders are shipped through the United States Postal Service (USPS).
Once your package has been accepted by USPS, shipping times are determined by the carrier and may vary depending on destination, weather conditions, holidays, or other circumstances outside of our control.
Estimated delivery dates provided during checkout are estimates only and are not guaranteed.
Shipping Charges
Shipping costs are calculated during checkout unless your order qualifies for free shipping.
Free Shipping
Grains of the Earth offers free standard shipping on orders containing 20 items or fewer shipped to addresses within the United States.
Orders containing more than 20 items may incur shipping charges, which will be displayed during checkout before payment is completed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at jessym@myself.com. We will make reasonable efforts to update your shipping information if your order has not yet been processed or shipped.
Once an order has been shipped, we may be unable to make address changes.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
If tracking information is available for your shipment, it will be provided once your order has been prepared for shipment.
Please allow adequate time for USPS tracking information to update after your package has been accepted by the carrier.
Delayed Shipments
While we work to process orders promptly, delivery delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather
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USPS service interruptions
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Natural disasters
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Holidays
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High shipping volumes
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Transportation disruptions
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Other unforeseen events
Grains of the Earth is not responsible for delays caused by USPS or other circumstances beyond our reasonable control.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:
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Verify the shipping address provided with your order.
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Check around your property and with household members.
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Contact your local USPS office.
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Wait up to 48 hours, as packages are occasionally marked as delivered before they arrive.
If you are still unable to locate your package, please contact us at jessym@myself.com. We will make reasonable efforts to assist you in working with USPS to investigate the shipment.
Damaged Packages
If your package arrives visibly damaged, please contact us within 7 days of delivery.
To help us evaluate the issue, please include:
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Your order number
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A description of the damage
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Clear photographs of the packaging
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Clear photographs of the damaged item(s)
Providing this information promptly allows us to determine the most appropriate resolution.
Incorrect Items
If you receive an item that differs from what you ordered, please contact us within 7 days of delivery.
We will work with you to correct the issue as quickly as reasonably possible.
Refused or Undeliverable Shipments
Packages returned to us because of:
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An incorrect shipping address provided by the customer
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Refusal of delivery
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Failure to claim the package
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Repeated unsuccessful delivery attempts
May require additional shipping charges before the order can be resent.
Original shipping costs, where applicable, are generally non-refundable.
Custom and Personalized Orders
Custom or personalized jewelry may require additional production time before shipment.
Estimated completion times for custom orders will be communicated individually whenever possible.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us immediately at jessym@myself.com.
We cannot guarantee that changes or cancellations can be made after an order has entered production or has been shipped.
Custom or personalized orders may not be eligible for cancellation once work has begun.
Returns
Information regarding returns, exchanges, and refunds is available in our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, please contact us:
Grains of the Earth
P.O. Box 1233
McCloud, CA 96057
Email: jessym@myself.com