Refund Policy
Effective Date: July 28, 2026
At Grains of the Earth, we want you to be happy with your purchase. If you are not completely satisfied, we’re here to help. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through www.grainsoftheearth.com (the “Site”).
By placing an order, you agree to this Return & Refund Policy, as well as our Terms & Conditions and Shipping Policy.
Return Eligibility
Most jewelry purchased from Grains of the Earth may be returned within 14 days of the delivery date.
To be eligible for a return:
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The return request must be made within 14 days of delivery.
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The item must be returned to us.
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The customer is responsible for return shipping costs unless otherwise required by applicable law.
Because our jewelry is handmade, we ask that items be packaged carefully to prevent damage during return shipping.
Opened or Used Items
We understand that jewelry is often handled or tried on before a customer decides whether it is right for them.
Opened and gently used items may be returned within the 14-day return period, provided they are returned in reasonable condition.
However, we reserve the right to reduce or deny a refund if an item has been intentionally damaged, altered, abused, or returned in a condition that significantly reduces its value beyond normal inspection or wear.
Exchanges
We gladly accept exchanges for eligible items within 14 days of delivery.
Customers are responsible for shipping the original item back to us unless otherwise required by law.
If the replacement item has a different purchase price, any applicable price difference and shipping charges will be communicated before the exchange is completed.
Custom and Personalized Orders
Grains of the Earth offers custom and personalized jewelry upon request.
Because these items are created specifically for an individual customer, custom or personalized orders generally cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the approved design.
If you experience an issue with a custom order, please contact us so we can work toward a fair resolution.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a shipping method that includes tracking, as Grains of the Earth cannot be responsible for returned packages that are lost or damaged during transit.
Original shipping charges, if any, are non-refundable unless required by applicable law.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original method of payment.
Please allow several business days for your financial institution or credit card provider to process and post the refund after it has been issued.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photographs of the packaging
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Clear photographs of the item
We will review the information and determine the most appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.
Non-Returnable Situations
Refunds or exchanges may be refused if:
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The return request is made more than 14 days after delivery.
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The item has been intentionally damaged or altered after delivery.
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The item has been subjected to misuse, abuse, or unreasonable wear.
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The returned item is materially different from the item originally purchased.
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The item is a custom or personalized order that is free from defects and matches the approved design.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer protection laws.
Lost Returns
If a customer ships a return without tracking and the package is lost before it reaches us, Grains of the Earth cannot issue a refund for the lost return.
For this reason, we strongly recommend purchasing shipment tracking for all returns.
Return Address
Please contact us before sending a return so we can provide return instructions and help ensure your return is processed promptly.
Return requests and questions should be directed to:
Grains of the Earth
P.O. Box 1233
McCloud, CA 96057
Email: jessym@myself.com
Changes to This Policy
Grains of the Earth may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable law.
The revised policy will become effective when posted on this page with an updated Effective Date.
Questions
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Grains of the Earth
P.O. Box 1233
McCloud, CA 96057
Email: jessym@myself.com